Tour Guide


Canada is our stage
Those four words inform everything we do as a catalyst for performance, creation and learning across this great land. We are proud to be a home for many of Canada’s most exciting artists who captivate audiences on our stages and on our stages across the country.

Do you have the ability to quickly and easily connect with people? Do you have a true passion for the National Arts Centre (NAC) and the arts? Are you creative and innovative?

If you think that you have the skills and personality to work as a Tour Guide at the only multidisciplinary, bilingual performing arts centre in North America, please apply today. The employees of the National Arts Centre are a unique array of individuals with exceptional skills, talents, and backgrounds.

Job Number: J1019-0393
Job Title: Tour Guide
Employment Type: Part-time Term
Job Category: Visitor Experience
Open Positions: 1
Posting Date: October 9, 2019
Closing Date: November 17, 2019
Salary: $17.19 - $17.19/Hour
Language Requirement: Bilingual
Working Hours: Part-time Term ending April 2020.

Key Activities

Responsible to the Associate Producer, Public Spaces, and reporting to the House Manager, you will be responsible to give 60-minute tours focusing on art pieces and public spaces at the NAC in both official languages. Training will be provided so that you have all the necessary tools to provide a great experience to our visitors and share the magic. You will also be responsible for the proper conducting of the scheduled guided tours to ensure a unique and memorable experience for all of our visitors.
Days may be different; on any given day, you might:
• Interact with visitors from around the world;
• Conduct one or more presentations per day;
• Keep up with the latest developments: events and performances happening at the NAC;
• Share your passion for, and knowledge of the arts, and endeavour to reflect the Five Core Values of the NAC relentlessly.

Skill Requirements

• Studies in the arts, preferably art history, and experience working with the public;
• Fluently bilingual in both official languages; other languages are an asset;
• Excellent communication and people skills;
• True passion and interest in the arts (particularly visual arts) and ability to communicate this passion tactfully;
• Ability to guide guests on an immersive experience and animate a crowd;
• Ability to lead and capture an audience for a sustained period of time;
• Ability to demonstrate strong guest service skills including the ability to resolve guest issues and concerns directly or through engaging the right co-workers;
• Ability to handle stress well;
• Ability to speak to a large crowd (strong voice) in a witty and good-humoured way;
• Ability to positively interact with patrons and co-workers;
• Flexible scheduling availability, weekdays, evenings, holidays and weekends;
• Excellent organizational, problem solving and decision making skills; good judgment;
• Ability to work under pressure and adapt quickly to a fast-paced environment;
• Ability to walk/stand for long periods of time;
• Basic computer skills required to operate mobile devices and other computer systems and being responsible for the safety of the patrons within the tour;
• Ability to evaluate and manage changing priorities;
• Highly motivated person with a lot of initiative;
• Ability to fulfill the NAC’s five core values by being considerate, knowledgeable, welcoming, sincere and going above and beyond;
• A past record of satisfactory attendance and punctuality is a requirement*.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens and permanent residents. Candidates invited to an interview will be responsible for all travel and accommodation expenses. If relocation is required, the successful candidate will be expected to pay for his/her relocation expenses.

As an employer who values diversity in its workforce, we encourage candidates to self-identify as members of the following designated groups: women, visible minorities, Indigenous Peoples and persons with disabilities.

While we appreciate all applications, only those selected for interview will be contacted.

Important Notice

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted. The successful candidate will be required to provide a valid Criminal Record Check as a condition of employment