Program Specialist – Box Office


Canada is our stage
Those four words inform everything we do as a catalyst for performance, creation and learning across this great land. We are proud to be a home for many of Canada’s most exciting artists who captivate audiences on our stages and on our stages across the country.

Job Number: J1119-0206
Job Title: Program Specialist – Box Office
Employment Type: Full-Time continuing
Job Category: Customer Service
Open Positions: 1
Posting Date: November 7, 2019
Closing Date: November 17, 2019
Salary: $25.15 - $31.47/Hour
Language Requirement: Bilingual
Working Hours: Monday to Friday, 9am to 5pm

Key Activities

Under the direction of the Associate Director of Visitor Experience, the incumbent helps plan, prepare, organize and execute the annual subscription renewal and acquisition campaigns, as well as the sale of single events, festivals, galas, special events, promotions and discounts. The Program Specialist works with the Senior Coordinator for Ticketing System and Database, to organize and coordinate the services in Box Office in order to accommodate the needs of the Programming, Marketing and Development departments and those of other key stakeholders. The Program Specialist also helps train and coach the Patron Services team in sales and data processes to ensure correct processing of all sales and thereby help maintain the accuracy of the database. The incumbent is accountable for the efficient and accurate handling of subscription orders and the performance of general clerical and administrative duties associated with the sale of subscriptions.

Skill Requirements

• Post-secondary education with a minimum of two (2) years related customer service experience in a box office environment;
• Experience in dealing with monetary transactions;
• Fluently bilingual in both official languages (verbal and written);
• Excellent customer service skills with the ability to communicate effectively with internal and external clients;
• Excellent interpersonal skills with the ability to work effectively as part of a team and independently;
• Strong understanding of subscription and single ticket procedures related to the performing arts;
• Sound organizational and time management skills and the ability to evaluate, prioritize and manage a variety of competing demands and activities simultaneously;
• Detail oriented with excellent documentation skills;
• High level of ownership, accountability and initiative;
• Ability to work under pressure in an energetic and fast-paced environment and deliver accurate results quickly to stay ahead of business needs;
• Ability to quickly and efficiently solve problems;
• Excellent judgement, professionalism, tact and diplomacy;
• Thorough knowledge of ticketing platforms and Box Office softwares;
• Advanced level in MS Office Suite, strong understanding of and ability to use spreadsheets and the use of Internet;
• Basic understanding of HTML an asset;
• A past record of satisfactory attendance and punctuality is a requirement*

*Regular attendance at work is an expectation of employment and an essential part of every job.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens and permanent residents. Candidates invited to an interview will be responsible for all travel and accommodation expenses. If relocation is required, the successful candidate will be expected to pay for his/her relocation expenses.

As an employer who values diversity in its workforce, we encourage candidates to self-identify as members of the following designated groups: women, visible minorities, Indigenous Peoples and persons with disabilities.

While we appreciate all applications, only those selected for interview will be contacted.

Important Notice

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide a valid Criminal Record Check as a condition of employment